Legal & compliance
Legal and Compliance
Everything JPRAXC publishes about the agreement you enter, the information it handles, when money comes back, and who answers when something goes wrong — written for the laws of India.
Which document do I need?
Buying from JPRAXC
The agreement you enter, what applies before you pay, and when money comes back.
The agreement
Terms of Service
The contract between JPRAXC and every organisation, user and partner: licences and editions, orders and GST, renewals, hosting and support, data processing terms, WhatsApp, SMS and email, liability and governing law.
Read the terms →Before you pay
Purchase Terms
The points that apply to every purchase, in one place: the order, price and GST, payment, activation within 48 hours, cancellation and refunds, renewals, data and backups, support and your rights. Every payment page shows them first.
Read the purchase terms →Money back
Refund & Cancellation Policy
Cancelling before delivery, the seven-day window on new subscriptions, what is and is not refundable, refunds to the original payment method, timelines, GST credit notes and failed or duplicate payments.
Read the policy →Your privacy
What JPRAXC collects and why, what the mobile apps use, and your separate choice about promotional contact.
Your information
Privacy Policy
What JPRAXC collects and why, the legal basis, how long it is kept, who receives it, children’s records, cookies, security and breach notice, and every right you can exercise under the DPDP Act and the IT Act.
Read the policy →On the phone
Mobile App Privacy Policy
JPX School ERP, Parent, Staff, Partner and Business E-mail: what each app uses, what stays on the device, the permissions it asks for and how to remove it. The notice the app stores point to.
Read the notice →How the software protects data
Security at JPRAXC
Sign-in protection, roles and the audit log, encrypted credentials, signed licences, checksum-verified backups, payments on the gateway’s own page, the app lock, and how to report a security issue.
Read the summary →Your choice
Contact & Promotional Preferences
How JPRAXC uses the contact details you send with a demo, pricing, purchase or support request, and your separate, optional choice to receive product news and offers.
Read the notice →Partners
The terms for organisations and individuals who refer or sell JPRAXC.
Help and complaints
How to raise a complaint, appeal a decision and escalate it.
Using jpraxc.com
Accessibility
What is checked on this website (phones, light and dark, forms), what has not been audited yet, and how to report a barrier.
Read the statement →When something goes wrong
Complaints & Grievances
Register a complaint and receive its six-digit number, check the decision, take that decision through the ordinary 30-day appeal, or make a direct statutory or urgent report without a prior ticket.
Open the complaint desk →Document index
Every public JPRAXC policy, who it applies to and its current date. Where a form or payment page asks you to accept a document, the revision you accepted is recorded with your request.
| Document | Applies to | Date | Revision |
|---|---|---|---|
| Terms of Service | Every customer, user and partner | 16 October 2026 | 2026-10-16 |
| Purchase Terms | Anyone paying JPRAXC | 16 October 2026 | 2026-10-16 |
| Refund & Cancellation Policy | Anyone who has bought from JPRAXC | 5 October 2026 | 2026-10-04 |
| Privacy Policy | Everyone whose information JPRAXC handles | 8 October 2026 | 2026-10-08 |
| Mobile App Privacy Policy | Users of the JPX mobile apps | 4 October 2026 | Not separately accepted |
| Accessibility | Everyone using jpraxc.com | 16 October 2026 | Not separately accepted |
| Security at JPRAXC | Buyers and users of JPRAXC products | 16 October 2026 | Not separately accepted |
| Contact & Promotional Preferences | Anyone who sends JPRAXC a request | 28 September 2026 | 2026-09-28 |
| Partner Programme Terms | JPRAXC partners and applicants | 4 October 2026 | 2026-10-04 |
| Complaints & Grievances | Anyone with a complaint | 4 October 2026 | Not separately accepted |
Governing law and jurisdiction
JPRAXC agreements are governed by the laws of India.
Subject to applicable law, any dispute, claim or legal proceeding arising out of or in connection with the website, products, services or agreements of JPRAXC INFYNEX PRIVATE LIMITED shall be subject to the exclusive jurisdiction of the competent courts in Kushinagar, Uttar Pradesh, India.
This clause does not restrict any non-waivable right to seek relief before a consumer commission, regulator or other forum whose jurisdiction is prescribed by applicable law. See Governing law and disputes in the Terms of Service.
Company disclosures
Published under section 12(3)(c) of the Companies Act, 2013 and rule 26 of the Companies (Incorporation) Rules, 2014, rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020 and rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- Legal name
- JPRAXC INFYNEX PRIVATE LIMITED
- Corporate Identity Number
- U62011UP2026PTC252552
- Registered office
- C/O Jay Prakash Chaurasia
Bherahritola, Dudhi
Bansgaon, Padrauna, Kushinagar
Uttar Pradesh PIN - 274302, India - Corporate / Business office
- Ward No 12, Dudahi
Kushinagar, Uttar Pradesh
PIN - 274302, India - Website
- https://jpraxc.com
- Sales & demos
- sales@jpraxc.com
+91 9792908835 - Customer care
- support@jpraxc.com
+91 9792908836 - Queries & grievances
- Mr. Divyanshu Kumar
grievance@jpraxc.com - Payment partners
- Online payments are collected through RBI-authorised payment aggregators named in the checkout. JPRAXC never stores card numbers, CVVs or UPI PINs.
Looking for the grievance desk?
Complaints, ordinary appeals, direct privacy/urgent reports and external escalation now have their own Complaints and Grievances page. The company and its policies remain here.
The laws these pages are written to
JPRAXC is an Indian company serving Indian organisations. Its policies are written to the following, and are reviewed when they change. Additional rights under another applicable jurisdiction arise under that law, not only when JPRAXC chooses to recognise them. Applicability depends on the actual service and role.
- Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025Consent, notice, the rights of Data Principals, children’s data, breach intimation, retention and the Data Protection Board. Commencement is phased; the shared notice below distinguishes current obligations, preparation and contractual commitments. JPRAXC does not claim every DPDP provision is already in force.G.S.R. 846(E) of 13 November 2025
- Information Technology Act, 2000 and the SPDI Rules, 2011Section 43A and the Reasonable Security Practices and Sensitive Personal Data or Information Rules remain in force until the DPDP Act replaces them: the privacy policy, the Grievance Officer and reasonable security practices.Sections 43, 43A, 66, 66C, 66D, 67, 70B, 72A
- IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021As amended in February 2026: published rules, privacy policy and user agreement, the Grievance Officer, acknowledgement within 24 hours, disposal within 7 days, and the removal of unlawful content on a lawful order.Amended by G.S.R. 120(E), in force 20 February 2026
- Consumer Protection Act, 2019 and the E-Commerce Rules, 2020Deficiency in service, unfair contracts, the displayed company details, the Grievance Officer, no cancellation charges the seller does not also bear, and refunds within the RBI’s timelines.With the CCPA Guidelines for Prevention and Regulation of Dark Patterns, 2023
- Reserve Bank of India directionsRefunds to the original payment instrument (Regulation of Payment Aggregators Directions, 2025), turnaround times for failed transactions (2019) and the e-mandate framework for any recurring payment (2026).RBI/DPSS circulars
- Central Goods and Services Tax Act, 2017Tax invoices, GST at the applicable rate on software and IT services, and credit notes under section 34 for refunds.With the CBIC circulars in force
- Companies Act, 2013Name, registered office, CIN, telephone, email and the contact person for queries on the website and on every invoice and notice.Section 12(3)(c) · Rule 26, Companies (Incorporation) Rules, 2014
- TRAI regulations on commercial communicationThe Telecom Commercial Communications Customer Preference Regulations, 2018 as amended and in force: registration, templates, consent, preferences and opt-outs according to message category. The Third Amendment dated 18 September 2026 has 30/60/90-day commencement phases tied to Gazette publication; it is not treated as wholly in force on this review date.With Meta’s WhatsApp Business policies for the WhatsApp API
- CERT-In directions of 28 April 2022Listed reportable incidents within six hours of notice/information, covered ICT logs retained for 180 days within India, synchronised system clocks.Section 70B(6), Information Technology Act, 2000
- Aadhaar Act, 2016Collection, use and disclosure require the applicable lawful basis and safeguards; ordinary account matching must not be described as UIDAI authentication. Schools must assess necessity, alternatives, masking and access restrictions. See the mobile app notice for legacy matching and access-support routes.Aadhaar (Sharing of Information) Regulations, 2016
- Indian Contract Act, 1872 and Information Technology Act section 10AElectronic formation remains subject to valid consent, authority and the applicable contract requirements; an enquiry or complaint does not itself accept a purchase agreement.With the Copyright Act, 1957 and the Trade Marks Act, 1999 for the software and the marks
Policy revision history
16 October 2026: Terms of Service (Support) and Purchase Terms (Activation and Support) revised. Phone and chat support are open Monday–Saturday, 10:00–19:00 IST, closed on Sundays and Central Government gazetted holidays; email to support@jpraxc.com is open at any time; urgent issues reported Monday–Saturday between 10:00 and 17:00 IST are answered within 2 hours. Activation is within 48 hours of payment confirmation and of receiving the documents an order needs, plus any government or third-party approval time (such as TRAI DLT registration, payment-gateway KYC, WhatsApp/Meta approval or a domain registry). The Terms of Service School ERP capacity table now states the minimum purchase of 100 seats (it showed 0 as a choice, which was never on sale), and seats are bought online in multiples of 100 from 100 to 600; for more than 600 students, contact our Sales team. The text of the other policies did not change. Orders already accepted keep the terms in force when they were accepted (Terms clause 23). Terms and Purchase Terms text before this revision.
8 October 2026: Purchase Terms published: the summary every payment page shows before you pay, including activation within 48 hours of payment confirmation. This Legal page was reorganised into groups with a document index, Contact & Promotional Preferences was added to it, and every policy page now links to the others. The Privacy Policy now names only the four payment gateways JPRAXC supports (Razorpay, Cashfree Payments, PhonePe and Easebuzz); PayU, SabPaisa, PayGlocal and Zoho Payments are no longer used. The text of the other policies did not change. Privacy Policy text before this revision.
4 October 2026: the public policies expressly identify the competent courts in Kushinagar, Uttar Pradesh, India as the exclusive contractual forum, subject to applicable law. Non-waivable consumer, regulatory and statutory remedies remain available. Previously accepted orders retain their applicable terms under clause 23.
2 October 2026: JPX School ERP mobile app guidance and disclosures aligned with the current dedicated office app: role-based office work, App PIN and biometric preferences, locking versus device removal, selected files, ConnectX voice notes and broadcasts, document scanning and enabled Live Classes screen sharing. The registered and corporate/business office addresses were corrected. The Terms, Privacy and Mobile App Privacy pages identify this revision; other policies retain their own revision dates. Earlier accepted orders remain subject to their applicable terms and clause 23. Text before this revision.
30 September 2026: loss-of-data and third-party hosting provisions added: clause 8 of the Terms of Service (“Loss of data and third-party hosting”), with the Privacy Policy and the Refund & Cancellation Policy pointing to it, and the hosting, sub-processor, third-party and limitation clauses aligned with it. The Partner Programme Terms point to the same clause, and active partners accept that revision again. They apply to new orders and renewals; an order already accepted keeps the terms in force when it was accepted for its current period (Terms clause 23). Text before this revision.
27 September 2026: ordinary appeals retained; independent statutory reporting added; refund clocks reconciled; phased privacy law, app push, recording, provider and form disclosures corrected. Existing orders and previously accepted partner versions are not silently rewritten.
Previous published policy text (historical, not the current notice). The revision date identifies this text; material contractual changes follow the notice/acceptance rules and applicable order rather than a retroactive effective date.
