Use a desktop or phone mail app

Besides the webmail and the JPX Mail app, you can read and send your Business E-mail in a standard mail app such as the Gmail app, iPhone and iPad Mail, Outlook or Thunderbird. The app collects your mail over IMAP and sends it over SMTP. It signs in with your full e-mail address and your mailbox password.

Before you start#

• Your full e-mail address and your mailbox password.
• Organisation administrators: sign in to the webmail once and set your own password first. Mail apps are refused until you do.
• The server details are also shown in the webmail under Settings › Mail apps.

Find your server details#

1. In the webmail, open Settings.
2. Select Mail apps in the column beside the page.
3. Note the details shown under Incoming mail (IMAP) and Outgoing mail (SMTP): Server, Port, Security and Username.

For mailboxes hosted by JPRAXC, the settings are:

Set up the app#

Follow the steps for your app below. For any other app, see Any other mail app.

Gmail app (Android and iPhone)#

1. Open Gmail, tap your profile picture, then tap Add another account and Other.
2. Enter your full e-mail address and tap Manual setup, then choose Personal (IMAP).
3. Enter your mailbox password.
4. Incoming server: username is your full e-mail address, server imap.jpraxcinfynex.com, port 993, security SSL/TLS.
5. Outgoing server: turn on Require sign-in. Username is your full e-mail address, server smtp.jpraxcinfynex.com, port 587, security STARTTLS.
6. Choose how often to sync, name the account and finish.
7. Send yourself a test message.

iPhone and iPad Mail#

1. Open Settings › Mail › Accounts (on iOS 18: Settings › Apps › Mail › Mail Accounts), then Add Account › Other › Add Mail Account.
2. Enter your name, full e-mail address, mailbox password and a description, and tap Next.
3. Choose IMAP.
4. Incoming Mail Server: Host Name imap.jpraxcinfynex.com, User Name your full e-mail address, and your password.
5. Outgoing Mail Server: Host Name smtp.jpraxcinfynex.com, User Name your full e-mail address, and your password.
6. Tap Next, then Save.
7. If it asks, open the account's Advanced settings. Check that SSL is on with port 993, and that the outgoing server uses port 587.

Outlook (Windows, Mac and phone)#

1. Add an account and enter your full e-mail address.
2. Choose IMAP. On a phone, tap Set up account manually, then IMAP. On Windows, select Advanced options › Let me set up my account manually.
3. Incoming: imap.jpraxcinfynex.com, port 993, SSL/TLS.
4. Outgoing: smtp.jpraxcinfynex.com, port 587, STARTTLS.
5. Use your full e-mail address and your mailbox password for both, and finish.

Thunderbird#

1. Open Account Settings › Account Actions › Add Mail Account. Enter your name, full e-mail address and password, then select Configure manually.
2. Incoming: IMAP, imap.jpraxcinfynex.com, port 993, SSL/TLS, Normal password.
3. Outgoing: SMTP, smtp.jpraxcinfynex.com, port 587, STARTTLS, Normal password.
4. Use your full e-mail address as the username for both.
5. Select Re-test, then Done.

Any other mail app#

1. In your mail app, choose to add an account, and pick the manual or advanced set-up (not automatic).
2. Choose IMAP as the account type.
3. Enter the incoming server, port 993 and SSL/TLS.
4. Enter the outgoing (SMTP) server, port 587 and STARTTLS.
5. For both, use your full e-mail address as the username and your mailbox password.
6. Turn on authentication for the outgoing server ("My outgoing server requires authentication"), using the same username and password.
7. Save, and send yourself a test message.

Good to know#

• New mail reaches the app within seconds when the app keeps a live connection (push). Otherwise it arrives at the app's sync interval.
• A message you send appears in Sent once, even if your app also saves its own copy. Messages sent from a mail app count towards your organisation's messages a day.
• Deleting a message in the app moves it to Trash, the same as in the webmail.
• Very large messages are refused, in a mail app as in the webmail. Share large files another way.
• When you change your mailbox password, update it in every mail app too.
• After several wrong passwords in a row from one network, sign-in from that network pauses for a while. Wait, then try again with the right password.
• If Settings › Mail apps shows only Outgoing mail (SMTP), your organisation's mail server does not offer IMAP. Read your mail in the webmail or the JPX Mail app; you can still send from a mail app with the SMTP details.
• On Android, the JPX Mail app is still the simplest option. See The JPX Mail app.

Troubleshooting#